SPLICE Software and Sapiens partner to transform NPS survey integration for life and annuity insurance
The integration of SPLICE’s Thrive NPS survey solution and Sapiens’ ApplicationPro and IllustrationPro platforms will enable insurers to:
- Automatically distribute NPS surveys via text, email, or call, making the survey process effortless for policyholders.
- Analyse feedback in real time, enabling insurers to make immediate and informed decisions.
- Tailor survey questions and designs to reflect their brand identity and goals, enhancing customer engagement.
- Smoothly integrate customer data from the ApplicationPro and IllustrationPro platforms, facilitating data-driven decision-making and strategic enhancements.
- Prioritise data security and compliance, ensuring communication channels comply with relevant regulations.
The solution is designed to help life and annuity insurance providers heighten customer satisfaction, identify areas for improvement, and foster sustainable business growth.
“We are delighted to join forces with Sapiens to provide this integrated NPS survey solution to life and annuity insurance providers,” says Tara Kelly, CEO and founder of SPLICE. “By combining SPLICE’s customer communication management solutions with Sapiens’ industry expertise, we are delivering a comprehensive tool that will help insurers gain deeper insights into their customers and drive positive changes in their operations.”
Jennifer Smith, VP L&A of product strategy North America of Sapiens, adds, “This partnership adds another layer of value for insurance providers, empowering them with enhanced customer insights and operational efficiency, further solidifying Sapiens’ intention to bring enhanced value to the insurance industry.”
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk.
You are currently unable to print this content. Please contact info@insuranceage.co.uk to find out more.
You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Printing this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@insuranceage.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Copying this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@insuranceage.co.uk
More on Automation
Upfort and Arch Insurance join forces to boost cyber insurance access for SMEs
Cyber security platform Upfort and insurance giant Arch Insurance have announced a strategic partnership to make cyber insurance more accessible for small and medium-sized businesses (SMEs), trade associations, and risk pools.
Root and Admiral's Connect partner to develop embedded insurance platform
Root, a digital insurance platform, has announced a strategic partnership with Connect by Admiral, a subsidiary of the leading UK insurer Admiral Group, to develop an embedded insurance platform.
Property insurance platform identifies indemnity claims leakage
A new property insurance platform developed by Loss Data Solutions (LDS) can help UK-based syndicates control indemnity claim leakage, a significant driver of costs.
Acquinex and mea partner to revolutionise submissions intake process
Digital managing general agent (MGA) Acquinex partners with mea, a provider of automated submissions intake and review solutions, to revolutionise the submissions intake process for the global MGA market.
Akur8 and Wüstenrot Gruppe partner to boost insurance pricing capabilities in Austria
Akur8, a provider of risk modelling and rate-making platforms for insurers, and Wüstenrot Gruppe, a leading Austrian financial services group, have announced a new partnership to boost Wüstenrot's pricing capabilities in Austria.
Conduit Re automates finance with Phinsys
Conduit Re, a pure-play reinsurance start-up founded in 2020, has implemented Phinsys' finance automation software to future-proof its business model and ensure compliance with IFRS17.
Apollo and Artificial to provide London brokers with faster capacity
Apollo, the independent specialist insurer and reinsurer, and Artificial Labs, the algorithmic underwriting insurtech, have announced a new partnership to provide London market brokers with faster, more reliable capacity options.
Beazley, Sola Technologies and Spinnaker launch tornado crisis insurance
Beazley, a specialist insurer, has partnered with Sola Technologies and Spinnaker Insurance Company to launch a new insurance product for homeowners in the United States.